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Privacy Policy

Privacy Policy

Effective Date: August 15, 2025

Handyside Inc. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us, including through our website, mobile communications, and other services. It also explains our compliance with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles, and 10DLC (10-Digit Long Code) requirements.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, mailing address, phone number, email address, and payment information (if applicable).
  • Communications Information: Consent records, SMS/MMS message history, email correspondence, and preferences.
  • Technical Information: IP address, browser type, operating system, device identifiers, referring URLs, and information collected through cookies, pixels, and similar technologies.
  • Service-Related Information: Appointment details, service history, and interactions with our team.

2. How We Collect Your Information

We collect information from you:

  • Directly: When you complete forms, opt in to receive text messages, sign up for emails, or interact with our team.
  • Automatically: When you visit our website (via cookies and tracking technologies).
  • From Third Parties: Such as service providers and publicly available databases.

3. How We Use Your Information

We may use your information to:

  • Provide products and services you request.
  • Send transactional and promotional SMS/MMS messages and emails (with your consent).
  • Schedule and confirm appointments.
  • Personalize your experience.
  • Improve our website, services, and communications.
  • Comply with legal obligations and prevent fraud.

4. SMS POLICY

“We do not share information with third parties or marketing services. By submitting, you authorize Handyside to reach out via phone, email, or text for explicit information about project needs. We will never share your personal information with 3rd parties for marketing purposes or spam you. You can opt out at any time. Message/data rates may apply. Consent is not a condition of purchase.”

Also ensure the SMS Policy includes:

    • Program Description: Brief description of the types of messages users will receive (e.g., appointment reminders, service updates).
    • Frequency: “You will receive 5–10 messages per month based on your project needs.”
    • Opt-out: “Reply STOP to unsubscribe. We’ll confirm via SMS, and you’ll stop receiving messages. To rejoin, sign up again.”
    • Interruption: “Message delivery may be delayed or unsuccessful due to carrier issues.”
    • Cost: “Message and data rates may apply. Contact your wireless provider for details.”
    • Privacy: “For questions about privacy, see our Privacy Policy.”

5. SMS/MMS Messaging Compliance (TCPA & 10DLC)

We adhere to all requirements under the TCPA, CTIA Messaging Principles, and 10DLC registration rules.

Consent Requirements:

  • We obtain prior express written consent before sending marketing or automated text messages.
  • You must opt in knowingly, acknowledging:
    • Message frequency (e.g., “message frequency may vary”).
    • Identity of sender (“Handyside Inc.”).
    • Message and data rates may apply.

Opt-Out & Help Instructions:

  • You can opt out at any time by replying “STOP” to any message.
  • For help, reply “HELP” or contact us directly (see Section 12).

Content Restrictions:

  • We do not send prohibited content such as SHAFT (Sex, Hate, Alcohol, Firearms, Tobacco) material.
  • All campaigns are registered through The Campaign Registry (TCR) with approved use cases and sample messages.

6. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Analyze website traffic.
  • Remember user preferences.
  • Measure marketing effectiveness.

You can adjust your browser settings to refuse cookies, but this may limit site functionality.

7. How We Share Your Information

We may share your personal information with:

  • Service providers who help us operate our business (e.g., payment processors, messaging platforms, IT support).
  • Campaign Service Providers (CSPs) to manage 10DLC registration and compliance.
  • Legal authorities, if required by law or to protect rights, safety, or property.

We do not sell your personal information.

8. Data Security

We use industry-standard measures to protect your personal information from unauthorized access, disclosure, or destruction.

9. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes described in this policy.
  • Comply with legal and regulatory requirements.
  • Maintain messaging opt-in/opt-out records.

10. Your Rights

Under U.S. federal law and Pennsylvania law, you have the right to:

  • Know what personal information we collect and how it is used.
  • Request correction of inaccurate personal information.
  • Withdraw your consent for certain communications.
  • Request deletion of personal information when permitted by law.

To exercise your rights, see Section 12.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

12. Children’s Privacy

Our services are not directed toward children under 13, and we do not knowingly collect personal information from them.

13. Contact Us

If you have questions about this policy, your data, or our messaging practices, contact us:

Handyside Inc.
450 Fishing Creek Road, Suite 1
Etters, PA 17319
Email: we.care@handysideinc.com
Phone: 717-938-2521