Here are some answers to the most common questions we receive. Have a question not listed here? Feel free to contact us through the chat feature or by using our contact form.

Our normal business hours are Monday – Friday 7:00 AM to 9:00 PM. In case of emergency, we do offer after-hours service.

Members of our Handy Advantage Partnership Plan receive $50 off after-hours dispatch.

Do you have any special offers?

Yes, visit our Special Offers page to find discounts on service calls. We also offer special financing through Wells Fargo and Synchrony, to make it easier for you to save money with an energy-efficient HVAC system.

In addition, members of our Handy Advantage Partnership Plan enjoy 10% off all services and more!

What steps are you taking to keep customers & staff safe during COVID-19?

The safety and health of our customers and employees is our top priority. We are monitoring the CDC updates and recommendations daily, and are taking significant precautions to serve everyone safely.

For an updated list of our guidelines and policies, visit our COVID 19 page.

What communities do you serve?

We are proud to provide plumbing, heating, cooling, electrical, air quality, and remodeling services to our Central PA neighbors in Camp Hill, Mechanicsburg, Carlisle, Harrisburg, and the surrounding areas.

What types of HVAC systems do you service?

We can repair and maintain heating and cooling systems from all brands. Our HVAC technicians are experienced at servicing heat pumps, oil & gas furnaces, geothermal systems, baseboard heaters, and ductless systems.

What types of HVAC systems do you install?

We install all types of HVAC systems, including gas furnaces, heat pumps, air conditioning systems, and mini-split systems. Our team will discuss your options and design a system that meets your goals and budget.

How often should I have my heating & cooling systems serviced?

We recommend having your heating system inspected and serviced prior to the fall & winter months, and your home’s cooling system serviced in the spring.

A preventative maintenance call is a crucial element to making sure your HVAC system runs efficiently and maintains its warranty. During this call, our HVAC technicians will clean components, replace filters, and inspect the system for any wear or issues.

Members of our HAPP annual maintenance program enjoy discounts, benefits, and priority scheduling for all service calls.

When it is time to replace my HVAC system?

The lifespan of a home HVAC system can vary depending on the brand, system type, installer, and level of seasonal maintenance & service the system has experienced.

In many cases, a heating and cooling system that was installed 10+ years ago is less efficient than the current systems we install. Even if you have a newer system, an undersized system or one that was poorly installed could lead to significant issues and costly repairs.

To find out the life expectancy of your current HVAC system, contact us to schedule an appointment and an estimate for a new HVAC system.

When is it time to replace my water heater?

The average life expectancy of a residential water heater is 10-12 years. Around that time, the steel tank inside the water heater will start to rust and leak. If you are noticing leaks or unreliable performance from your water heater, it may be time to replace it.